Our Services
IC Delivery

IC Delivery includes our core range of services. Delivered since our inception, our IC Delivery services include Project Management, Cost and Commercial Management, Employer’s Agent, Contract Administration, Principal Designer Services and more.

Cityspace, University of Sunderland

Project Management

In our role as Project Managers, we work closely with our clients from the outset of a project to establish the project objectives and agree a structure that will facilitate a project to be delivered on time, on budget and to the desired quality.

We will work alongside you during the life of your project ensuring that the right governance and processes are put in place to support a successful well managed project.

Our experienced Project Managers have the required leadership and coordination expertise and will use these along with a range of Project Management tools during delivery, including:

· Project Execution Plans;
· Programme Management;
· Value Management and Engineering;
· Risk Management;
· Change Management;
· Structured Project Handovers.

We have particular expertise in procurement, including procurement of consultants, contractors, developers and development partners.

We have worked on key strategic projects for the cities and communities in which they are based, where we have managed both the project delivery as well as the interrelations between client, funders, consultants and contractor.

Linked with this experience, we have exemplary stakeholder management procedures and skills. Whether this is with internal or external stakeholders, our Project Managers enable a group of organisations and people to come together to fact find and input into what is deemed a successful project for each person involved.

We have experience of dealing with multi-funded projects, whether through private or public means, and we also have experience of delivering multi phased projects.

Our Project Management experience has been gained in both the public and private sectors with projects ranging from the refurbishment of higher education buildings to the delivery of regeneration masterplans.

Our skills and experiences has been recognised both through the awards we have won, but also the recognition from our clients that their projects have been completed beyond their expectations.

Plateau, Smiths Dock

Cost Consultancy

As experienced Cost Managers, we provide the following range of cost services, which is not exhaustive and can be tailored to meet our clients’ specific requirements:

· Feasibility Estimates;

· Cost Benchmarking;

· Cost Planning;

· Risk Management;

· Value Management and Value Engineering;

· Provision of Tendering & Procurement Strategies and Advice;

· Production of Tender Documentation;

· Assessment and Reporting on Tender Returns;

· Value For Money Reports;

· Cash Flow Forecasts;

· Advice on Forms of Contract;

· Employer’s Agent Services;

· Contract Administration;

· Preparation of Valuations and Interim Certificates/Payment Notices;

· Pre and Post Contract Cost Reporting and Cost Managing;

· Negotiating and Agreeing Final Accounts;

· Life Cycle Costing.

Our knowledgeable and experienced Cost Managers immerse themselves in every aspect of your project to ensure you benefit from the best possible advice, enabling your project to develop with the right level of challenge to support you ultimately receive value for money.

We are a Digitally enabled business, where our Cost Managers use the latest measurement software, allowing us to work as part of a BIM enabled team.

Gateway, Middlehaven

Employer’s Agent

The term ‘ Employer’s Agent ‘ is used to describe an agent acting on behalf of a client as the Contract Administrator on a building contract. Most of the responsibilities of an Employer’s Agent begin after a construction contract is awarded. However, we work closely with our clients at all stages, from feasibility through to completion, helping to reduce project risks, prevent disputes and subsequent legal issues which can arise during the post contract phase of a project.

As skilled Employer’s Agents, our experienced staff are highly proficient in managing many forms of building contracts, monitoring costs, programmes and quality on site. We assess each role on a commission by commission basis having assessed your unique objectives.

We work across a vast array of sectors, typically delivering:-

· Advice on required consultancy services and appointing the design team;

· Overall project management and control of the construction team;

· Defining the client’s brief;

· Advice on procurement options;

· Advice on forms of contract;

· Preparation of employer’s requirements;

· Evaluation of contractors’ proposals;

· Production of contract documentation;

· Funding compliance checklists

· Risk Management;

· Value Engineering;

· Contract Administration;

· Change Management;

· Co-ordinating the contractor and design team;

· Financial reports, cashflow forecasts and agreeing final accounts;

· Monitoring site quality and progress, including snagging inspections;

· Post completion defects management and aftercare management.

Beresford Crescent

Procurement Advice

At Identity Consult we recognise that one size does not fit all, with all Projects having specific challenges and requirements that call for robust Procurement and Tendering advice to be provided and strategies to be developed. We also appreciate that with all challenges bring opportunities and we have years of experience in providing this advice, tailoring the right strategy to suit both your organisations’ and individual project needs. This will include:

· A review of Traditional versus Design & Build Procurement routes;

· Advice on whether to adopt a negotiated/competitive single or two-stage tendering strategy;

· Advice on selecting the right Form and appropriate Contract from the suites available, whilst also recognising that some Clients have their own bespoke Forms of Contract or may wish to consider alternative forms which we can advise on.

In selecting the right strategy, key considerations are, but not limited to:

· Value for money and cost certainty;

· Design and quality aspirations;

· Project complexities and early buildability advice;

· Programme/time constraints including any specific phasing/logistics requirements;

· Requirements for any enabling/advance works;

· Attitude to risk and risk apportionment;

· Design team appointments;

· Procurement and management of surveys and investigations;

· Flexibility to introduce changes.


We provide advice and strategies for all of our public and private sector clients and should be pleased to review, discuss and advise upon your specific requirements.

Risk Management

Identity Consult’s approach for Risk Management is based on Identification; Analysis; Response; Monitoring and Control.

We will lead a team approach to Risk Management, commencing immediately following the appointment of the team with a risk workshop. This collaborative and inclusive approach will ensure that the risk register captures wider project risks, not just “delivery” risks which may be the normal focus of the Project Team. This brings real advantages as it allows the Project Team to understand other aspects of the project which they may not ordinarily take account of.

From the information gathered at this session, the risks identified will be captured in the initial project risk register. Each risk will be rated in terms of the likelihood of occurrence and impact if it occurs. We also introduce a third factor, proximity, which rates how soon the risk may occur, therefore allowing risks to be prioritised. To bring focus, the risks will be categorised, such as; Procurement, Finance, Construction, Health and Safety, Programme, Client Approvals etc.

As part of the workshop, each risk is given an owner and mitigation measures for each risk will be discussed and captured on the risk register. We will then manage risk using the risk register, regularly reviewing with the team and updating the register during the life of the project.

As part of the risk mitigation measures, the most appropriate of the following strategies will be selected to manage the risk:

· Avoidance – what action can be taken to stop a risk from occurring completely?

· Reduction – how can the impact of a risk occurring be reduced?

· Transfer – can the risk be transferred to another party?

· Share – can the risk be shared to reduce exposure such as through the construction contract?

· Retention – if the above cannot be feasibly achieved, what cost, programme and resource is required?

Where a risk is to be retained by the client, Identity Consult will estimate the likely time, cost and quality implications of a risk occurring, so a mitigation strategy and contingency budget can be established and reported against.

Principal Designer

We work across all sectors and on projects of all sizes, values and complexity, fully embedding ourselves as part of the design team to provide an extra, independent pair of eyes, with the knowledge and experience to spot design risks early, reducing cost and ensuring positive health and safety outcomes for the project, focusing on:

· Statutory compliance from the outset;

· Meet and exceed Client health and safety requirements;

· Drive down incidents and accidents in the construction phase;

· Protect good design and aesthetics by acting proactively to manage out risk.

In the pre-construction phase we will focus on applying the principles of prevention at the heart of the legislation by:

· Leading design risk workshops to assess the risks attached to the site and to the design as it emerges, then;

· Creating a design risk register to include statutory input from the design team;

· Wherever possible eliminating risks at source, otherwise tracking them through the design phase to reduce their impact;

· Developing the pre-construction information early to ensure the CDM duty holders who need that information have it at the right time, and informing contractors of residual design risks;

· Ensuring the Principal Contractor puts in place their construction phase plan to control residual design risks.

In the construction phase we provide the monitoring role that both confirms the health and safety duties and responsibilities are being properly discharged, assuring Clients that their own responsibilities are being met, as well as our ongoing Principal Designer responsibilities:

· Site visits and reports confirming that statutory requirements and the arrangements set out in the Principal Contractor’s construction phase plan are in place;

· Continuing management of design risk where design work continues into the construction phase;

· Preparation and sign off of the Health and Safety File.

The experience and qualifications of our team enable Identity Consult to offer CDM advice services for clients uncertain of how the CDM 2015 regulations affect them and their projects, and Health & Safety consultancy and training for organisations unsure of how to ensure compliance with health and safety legislation in general.

Handover and Soft Landings

All of our staff operate with these considerations in mind across all of our services, and we have Soft Landings experts who can lead and support the process across your organisation and projects through the following:

· Gap Analysis – Identifying how operational readiness can be improved in projects which are already under way;

· Strategic Planning – Setting a framework of processes and priorities to be adopted internally and on any project;

· Soft Landings Champion – Setting project-specific goals, benchmarks and tasks and supporting the team in achieving those;

· Post-Occupancy Evaluations – Measuring the operational performance of buildings.

As a starting point, our team draw from our experience in successfully delivering projects across a wide range of sectors, types and sizes to use both positive and negative lessons learned to prevent and mitigate risks on any new project.

Our experts draw on their knowledge of facilities management, asset information and digital processes and technologies, including BIM, to support innovative approaches to a smooth transition into operations.

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