With the 2019/20 financial year now firmly behind us, everyone at Identity Consult is looking forward to a positive 2020/21 despite the current Covid-19 pandemic. The year ending March 20 was another record year for Identity Consult with expansion into new geographical locations, continued investment and growth in our staff and a record turnover close to £3.6m.
Identity Consult opened its York office doors in 2019 and we have seen rapid expansion in Yorkshire and Humberside over the last 12 months, securing key clients in the higher education, residential and leisure sectors, building our staff base with Mark Allan joining as office lead / Director, and securing significant turnover to allow further investment and recruitment in 20/21.
Our existing offices in Sunderland and Preston continue to go from strength to strength helping to cement our strong position in each region. Our focus always has been, and always will be, ensuring we deliver for our existing client base which we continue to do, however investment in new staff and a realignment of departments and sector leads has helped us use our expertise across the business, realising 6 new frameworks positions, most notable for Pagabo, together with 35 new clients across the business.
We have continued to invest in our staff with a strong focus on developing from within. 2019/20 saw us take our first two IC Futures apprentices, we created head room in the company for personal growth with 10 promotions across the business and maintained a fantastic 92% APC pass rate. Our staff continue to be our biggest asset and they have been fantastic in helping drive our social purpose through volunteering days, £10k of profit gifted and over £11k raised for local charities.
Although we face different challenges in 20/21 due to Covid-19 we have started the year positively, having transitioned to remote working. It’s very much business as usual and we look forward to another strong year. The groundwork laid in 19/20 to drive specific sectors has paid dividends already with growth forecast in our residential, further education and health pipeline. Our investment plan will continue in our drive to offer a continuously improving service to our Clients through a newly established Leadership Development programme, and we look forward to sharing with you further details of our new digital department which will be launch in the next quarter.
We wish all our clients and fellow consultants a safe 2020/21 and look forward to collaborating on some exciting new projects.