What do our Clients think?

Here is a flavour of the feedback from our clients. We invest time at the outset to understand the aims and objectives of our Client’s business to ensure we add value through our services and the projects we deliver, this underpins why clients return time after time and the positive feedback we receive.


Cath Burns – Business Support Manager, Chorley Borough Council

Chorley Borough Council has found Identity Consult thoroughly professional in its delivery of Project Management and Employer’s Agent services. Its staff are dedicated to providing the highest quality of service and the advice and support that they have offered the Council in the delivery of the Digital Office Park project has been second to none. Their expertise in the management of the completion of the design, and their proactive and responsive approach to the procurement of the Principal Contractor and closing of contract negotiations, has been invaluable and is much appreciated.

Iain Garfield – Head of Estate Planning and Development, Newcastle University

Identity Consult were a driving force helping us to maintain our excellent progress, providing a good balance of strategic and tactical guidance and support. They truly made a difference and were committed to identifying solutions, through a Value Management approach, that maximised value for money by exploring what really adds value to the organisation and by striving to understand the business context within which we are operating. I have no hesitation in recommending Identity Consult for inclusion on any design team and in particular on Higher Education projects where they have extensive experience.

Mark Latham – Regeneration Director, Urban Splash

Identity have been working as Project Managers on our flagship Smith’s Dock 815-home development in North Shields for nearly two years now. This is a complex multi-phase regeneration project being brought forward by Places for People and Urban Splash in joint venture. We are a demanding and innovative client, pushing the boundaries of design excellence to create a special new riverside neighbourhood on the Tyne. Identity have helped us drive the project forward into delivery mode, managing two different design teams, two main contractors, off-site manufactured construction techniques and complex technical issues on our first two phases. They are thorough, efficient, professional and agile, as well as being a pleasure to work with and we are delighted to have found such a capable team to support us in this major project.

Ray Waite – Project Manager Limelight, Trafford Housing Trust

Whilst we are experienced with working with consultants it’s our first experience of working with Identity Consult and is one we have, to date, found pleasurable.  The phrase ‘the devil’s in the detail’ could be their strap line!  The Team are always available and 99% of the time will already have the answer to any question we have had.  Our project is heavily influenced by community involvement and the support and expertise Identity Consult have provided throughout this continual process have meant that what could have been a difficult task has, instead, been an enjoyable learning experience for the Trust. The vast experience and technical knowledge that Identity Consult have brought to the project have given us the confidence that we will deliver a building in line with the vision of both the community and the Trust. Thank you Identity Consult!

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David Oldham – Director of Capital Developments, Edge Hill University

I would not hesitate to recommend Identity Consult as a provider of Project Management and Employer’s Agent services. Their ability to foster a sense of teamwork and motivate our professional team of consultants, contractors and sub-contractors, allied with their strategic focus and can do attitude, means they are a key factor in the successful delivery of the University’s Capital Programme.

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Neil Whittingham – Acklam Hall Ltd.

Firstly, it was a complex project with many stakeholders including Historic England (formerly English Heritage). Identity Consult played a key role in establishing and valuing the works required to restore the Grade 1 listed building back to its original state with their cost plans being subject to ratification by both Historic England and Middlesbrough Borough Council Conservation team. They then supported the delivery of the project assisting in managing the works budget, preparing works contracts for all of the specialist trades and subsequently valuing the works onsite. We would have no hesitation in recommending the Identity Consult team. They have specialist knowledge of these types of projects which greatly assisted the project in question.

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Richard Roddam – Chapter Homes

Chapter Homes saw its first new development commencing at Eden Field in Newton Aycliffe. After 18 months in the making it goes without saying that the valuable skills and experience of Identity Consult has ensured that the development commenced on time and is continuing to be developed in line with the programme.  As the company develops its aspirations further we are delighted to be continuing to work with Identity Consult at our Chester Le Street site and are also looking at additional potential opportunities moving forward.

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Claire Birnie – Senior Project Manager, Newcastle University

There was an enormous amount of pressure to deliver this project within incredibly tight timescales. Identity Consult mobilised immediately to progress the cost plan, programme and procurement documentation, and blended seamlessly with the Design Team and client representatives. There was a significant risk of the project not being completed within the required timescale, however the commitment and hard work from all involved in the project meant that we achieved completion earlier than anticipated, and within budget. The Final Account was formally agreed and signed off prior to completion thanks to Identity Consult’s proactive management of the cost plan, and close liaison with Clugston. The ICM project was a true example of collaborative, proactive teamwork; it certainly sets a very high benchmark for all future projects.

Andrew Williamson – Development Manager, Riverside

Identity Consult has become an extension of Riverside’s development team, providing services beyond the traditional Employer’s Agent and Cost Consultant. The range of projects we work on demonstrates the trust we have in Identity Consult and the strength of our relationship.

Rebecca Kenvyn – Project Manager, Riverside

Following their careful management of the scheme, the projects were all completed on time and to budget with their service being of the highest standard. As well as offering an excellent level of service, we have developed an excellent professional relationship with them and their team which makes working together enjoyable as well as successful. We would have no hesitation in recommending Identity Consult and look forward to continuing our partnership with them.

David Thomson – Group Executive Director of Estates – TEC Partnership

The TEC Partnership commissioned Identity Consult to support us in developing our 5 year Estates Strategy. A high quality strategy document was produced in challenging timescales and received excellent feedback from our Executive Management Team and Governors. I would not hesitate to recommend Identity Consult’s Advisory Team to other FE Colleges who require support in developing their Estates Strategies.